Returns & Refunds Policy

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Last updated: March 2026

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1. Return Period

You may request a return within 14 days of receiving your order.

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2. Return Conditions

To be eligible:

• Items must be unused and in original packaging

• Items must be in resalable condition

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3. Return Process

To initiate a return, contact support@veloriakitchen.com.

Return instructions and the return address will be provided after your request is approved.

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4. Refunds

After receiving and inspecting the returned item:

• Refunds are issued to the original payment method

• Processing time: 5–10 business days

Refund timing may vary depending on your payment provider.

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5. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

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6. Damaged or Incorrect Items

Report issues within 48 hours of delivery.

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7. Non-Returnable Items

• Used items

• Items damaged by misuse

• Personalized products (if applicable)